Returns & Exchanges
At Numi Tea, we stand behind the quality of our organic teas and botanical blends. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on unopened items to ensure the highest standards of safety and freshness.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Ensure the tea boxes are unopened and in their original packaging; safely pack the items to prevent damage during transit.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send your package back to our distribution center.
Receive Your Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing